Visa and immigration officer

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

The purpose of the role is to facilitate the VISA application process and handle front office & back-office operations conducted at the respective Visa Application Centers.

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to instill a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

This role is a full-time role - 40 hours a week, 8 hours a day, 5 days from Monday to Friday. Initial 12 months contract with possibility of extension and transition to permanent.

The areas of responsibility will include:
- Processing VISA applications and data entry
- Collection and scrutiny of documents and passports at the Application Centre
- Handover of Passports to the specific High Commission and/or its consulates.
- Handover of passports to Courier/Applicants
- Handling of postal applications
- Handling customer queries in person, by email and on the telephone
- Fee collection and cash handling
- Preparing reports for day-to-day transactions.

Requirements:
- Proficiency in English
- Excellent written & verbal communication skills
- Good knowledge of Microsoft Office packages
- A good attention to accuracy and detail
- A proactive can-do attitude